PRIVACY POLICY

This privacy policy describes how Renalis Oy processes the personal data of users of the renalis.fi website and of persons who contact us. We process data that users provide to us themselves (for example via the contact form or by email) and, to a limited extent, data required for the technical operation and information security of the website. The website does not use cookies and does not track individual visitors.

RENALIS.FI CUSTOMER REGISTER PRIVACY POLICY

1. DATA CONTROLLER

Renalis Oy (hereinafter Renalis) Business ID 3408982-4

2. CONTACT PERSON FOR THE REGISTER

CEO Pia Koponen, [email protected]. Telephone +358 40 900 9560.

3. NAME OF THE REGISTER

Register of renalis.fi website users and customers

4. PURPOSE OF PROCESSING PERSONAL DATA

The source of the data is the website user/customer themselves. Personal data is processed for purposes related to managing, administering and developing the customer relationship, responding to enquiries, and offering and delivering services. Data is also processed to ensure the operation and information security of the website.

5. LEGAL BASIS FOR PROCESSING

The legal bases for processing personal data are the following bases under the EU General Data Protection Regulation (hereinafter also “GDPR”):

  1. the data subject has given consent to the processing of their personal data for one or more specific purposes (Article 6(1)(a) GDPR);
  2. processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party (Article 6(1)(f) GDPR).

The controller’s legitimate interest referred to above is based on a relevant and appropriate relationship between the data subject and the controller, arising from the data subject being a customer of the controller, and where processing takes place for purposes that the data subject could reasonably expect at the time the personal data was collected and in the context of that relationship. The controller also has a legitimate interest in ensuring the secure and reliable operation of the website and in protecting the website and its forms against attacks, spam and other misuse (see section 14).

6. CONTENT OF THE REGISTER

What information does Renalis collect and store?

Information provided by the user:

  • Identification details, such as name
  • Contact details, such as telephone number, email address and postal address
  • The content of messages sent via forms or by email

Information processed in connection with use of the website:

  • IP address and technical browser information, processed by the provider of the website’s security and content delivery service (see section 14)
  • Anonymous visitor statistics (page address, time and referring page), which cannot be used to identify individual visitors

7. REGULAR SOURCES OF INFORMATION

Personal data is collected from the data subject themselves.

Personal data is also collected and updated, within the limits of applicable legislation, from publicly available sources related to the implementation of the customer relationship between the controller and the data subject, and by means of which the controller fulfils its obligations related to maintaining customer relationships.

8. SENSITIVE PERSONAL DATA

We do not ask or encourage you to provide us with sensitive personal data through this website. We ask that you do not send or disclose to us any information considered sensitive under applicable law (such as personal identity code, credit card number, passport number, information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, or health, sex life or sexual orientation, criminal background, trade union membership, or biometric or genetic data used to identify a person) on our website or otherwise.

9. USE OF PERSONAL DATA OF MINORS

This website is not directed at persons under the age of 16. We ask that persons under 16 do not disclose their personal data through this website. If your child has sent us their personal data and you wish to request its deletion, please contact the contact person named in section 2.

10. RETENTION PERIOD OF PERSONAL DATA

Data collected in the register is retained only for as long and to the extent necessary in relation to the original or compatible purposes for which the personal data was collected. Enquiries sent via forms or by email are retained for as long as necessary to handle the matter and any related follow-up, after which they are deleted. Visitor statistics do not contain personal data. The controller regularly assesses the need to retain data in accordance with its internal guidelines. In addition, the controller takes all reasonable measures to ensure that personal data that is inaccurate, incorrect or outdated with regard to the purposes of processing is deleted or rectified without delay.

11. DATA TRANSFERS AND DISCLOSURES

Renalis stores data within the EU. Cloudflare, Inc., which is used for the website’s content delivery, information security and spam protection of the forms, processes visitors’ IP addresses and technical browser information and may do so also in the United States. The transfer is based on the EU–US Data Privacy Framework, to which Cloudflare has committed. Otherwise, Renalis does not disclose or transfer personal data outside the European Economic Area.

12. DATA PROTECTION

Renalis uses administrative, organisational, technical and physical safeguards to protect the personal data we collect and process. Measures used by Renalis include, for example, data encryption, passwords, firewalls, secure premises and systems protected by restricted access rights. Renalis’s security measures are designed to maintain an appropriate level of confidentiality, integrity, availability, recoverability and fault tolerance of the data.

The controller has restricted user rights and authorisations to information systems and other storage platforms so that data can only be viewed and processed by persons who need it for lawful processing. In addition, usage events of databases and systems are recorded in the log files of the controller’s IT system.

13. RIGHTS OF THE DATA SUBJECT

The data subject has the following rights under the EU General Data Protection Regulation:

  1. the right to obtain from the controller confirmation as to whether or not personal data concerning them is being processed and, where that is the case, access to the personal data and the following information: (i) the purposes of the processing; (ii) the categories of personal data concerned; (iii) the recipients or categories of recipients to whom the personal data has been or will be disclosed; (iv) where possible, the envisaged period for which the personal data will be stored or, if not possible, the criteria used to determine that period; (v) the right to request from the controller rectification or erasure of personal data or restriction of processing, or to object to such processing; (vi) the right to lodge a complaint with a supervisory authority; (vii) where the personal data is not collected from the data subject, any available information as to its source (Article 15 GDPR). This basic information (i)–(vii) is provided to the data subject by means of this policy;
  2. the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal (Article 7 GDPR);
  3. the right to obtain from the controller without undue delay the rectification of inaccurate and incorrect personal data concerning the data subject, and the right to have incomplete personal data completed, including by means of providing a supplementary statement, taking into account the purposes of the processing (Article 16 GDPR);
  4. the right to obtain from the controller the erasure of personal data concerning the data subject without undue delay, provided that (i) the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (ii) the data subject withdraws the consent on which the processing is based and there is no other legal ground for the processing; (iii) the data subject objects to the processing on grounds relating to their particular situation and there are no overriding legitimate grounds for the processing, or the data subject objects to processing for direct marketing purposes; (iv) the personal data has been unlawfully processed; or (v) the personal data must be erased to comply with a legal obligation in Union or national law to which the controller is subject (Article 17 GDPR);
  5. the right to obtain from the controller restriction of processing where (i) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify its accuracy; (ii) the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of its use instead; (iii) the controller no longer needs the personal data for the purposes of the processing, but it is required by the data subject for the establishment, exercise or defence of legal claims; or (iv) the data subject has objected to processing on grounds relating to their particular situation, pending verification of whether the legitimate grounds of the controller override those of the data subject (Article 18 GDPR);
  6. the right to object at any time, on grounds relating to their particular situation, to processing of personal data concerning them which is based on the controller’s legitimate interest (Article 21 GDPR);
  7. the right to receive the personal data concerning them, which they have provided to the controller, in a structured, commonly used and machine-readable format, and the right to transmit that data to another controller without hindrance from the controller to which the personal data has been provided, where the processing is based on consent under the Regulation and is carried out by automated means (Article 20 GDPR);
  8. the right to lodge a complaint with a supervisory authority if the data subject considers that the processing of personal data relating to them infringes the EU General Data Protection Regulation (Article 77 GDPR). In Finland, the supervisory authority is the Office of the Data Protection Ombudsman (www.tietosuoja.fi/en).

Requests concerning the exercise of the data subject’s rights should be addressed to the controller’s contact person named in section 2.

14. COOKIES, VISITOR STATISTICS AND WEBSITE SECURITY

Cookies. Renalis.fi does not use cookies, and the website does not store any information on the user’s device.

Visitor statistics. Visitor numbers are monitored with the Statify tool, which runs entirely on Renalis’s own server. Statify does not use cookies and does not store IP addresses or any other information that could be used to identify individual visitors.

Website security and content delivery. The website is delivered through the Cloudflare service, which protects the website against attacks and misuse and speeds up page loading. In doing so, Cloudflare processes visitors’ IP addresses and technical browser information.

Spam protection. The contact form and the holiday dialysis form use the Cloudflare Turnstile service, which distinguishes human users from automated spam programs. In doing so, the service processes the user’s IP address and technical browser information.

The processing described above is based on Renalis’s legitimate interest in ensuring the secure and reliable operation of the website (Article 6(1)(f) GDPR). For information on data transfers, see section 11.

This privacy policy was last updated in September 2026.

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